FREQUENTLY ASKED QUESTIONS

Of course - we are stocked in over 2500 stores in 6 states (CA,TX,WA,HI,NY,NJ). Just use our Find Stores tool to find a store near you.

We ship to all US states except for Hawaii, Alaska, Michigan, South Dakota, and Utah.

After your order has been placed, you will receive an confirmation email with a link to track your order. We generally see orders delivered in 2-6 days. Check your tracking link for updates.

If you have not received this confirmation email, or are having issues retrieving the information, please contact us at help@divinelydifferent.com, and we will provide further assistance.

You must be 21+ to shop with us. Anyone accepting a Nectar Hard Seltzer delivery must present a valid form of ID showing that they are 21+ for the order to be released upon delivery.

After your order has been placed, you will receive an confirmation email with a link to track your order. We generally see orders delivered in 2-6 days. Check your tracking link for updates.

If you have not received this confirmation email, or are having issues retrieving the information, please contact us at help@divinelydifferent.com, and we will provide further assistance.

Our team works hard to fulfill orders as quickly as possible. Please reach out with any cancellation request, address change, or order modification within 1 hour of purchase.

Once an order has been fulfilled, it cannot be changed.

Your order is being fulfilled from Santee, CA in San Diego County.

Shipping fees start at $11.99 and are the same for all states in the U.S., but at this moment we are not able to ship to Hawaii, Alaska, Michigan, South Dakota, or Utah.

If purchased in a store, please take the damaged product (with as much picture proof as possible) back to the same store within 24 hours. Customers will have to abide by said store’s return policies, as that is out of our control.

If purchased online through our website, contact us here: help@divinelydifferent.com. If the product is completely intact and untouched, we do accept returns minus the cost of shipping (clear photos will be requested).

If the product is damaged upon receipt, customers must contact us within 24 hours of delivery confirmation. Please email help@divinelydifferent.com with the subject line: “DAMAGED” and your name and Order Number. Damages due to shipping will be reviewed and we will work towards a reasonable resolution :)

“Natural flavors” doesn’t have to be a scary, foreign topic like it sometimes is made to be.

First off, let's define what a “natural flavor” is...

In layman terms, natural flavors are made by using different types of natural ingredients to create a certain flavor profile.

Longer definition for the overachievers:
“Natural flavor” can refer to anything that comes from a spice, fruit or fruit juice, vegetable or vegetable juice, edible yeast, herb, bark, bud, root, leaf—yes, we’re still going—meat, seafood, poultry, eggs, dairy products, or anything fermented from those foods, according to Food and Drug Administration spokesperson Deborah Kotz.”

How we like to imagine it is:
Let's say you are given a limited number of paints, but need to make other colors. You mix the paints together to get colors that you didn’t originally start with.

In our drink, while most people think that the only way to get the mandarin flavor would be using the “meat” of the fruit, our mandarin flavor extract is created from using multiple parts of the fruit: the pulp, juice, peel, and oils. It’s then distilled down with alcohol, to be placed and stay stable, within an alcoholic beverage.

“Why choose a natural flavor over the real fruit?”

Great question! Using real fruit all year around for certain flavors, isn’t actually sustainable due to seasonality.

For example, in the US, mandarins grow in the Fall and end in the Winter. The ability to sustain a mandarin drink, at scale, across even just a quarter of the United States (let alone the entire country), is impossible.

The companies that claim that are using 100% juice, are generally using various concentrates with other additives and preservatives that you wouldn’t be able to pronounce. It also explains their extremely high sugar content. Labels aren’t always everything ;)

With all that said, we have special plans in the future for limited quantity, fruit-infused drinks. That’s all we can say for now.

“How much is used in every can?”

We prefer a gentle splash of flavor. The amount in a 12-oz can is equivalent to the tear drop that rolls out of your eye when your crush leaves on you “Read”.

From the moment you enter our website through the delivery of your order, and beyond, our team is here to help you.

Please send any order-related inquiries or issues to our Customer Experience team at help@divinelydifferent.com. We request any after delivery issues be brought to our attention within 3 days of delivery.

If you want to get in touch about something else, text us with any questions, at any time: 844-624-0991